Customer Support & Business Transparency

At AUMESIS, we believe clear communication and transparency are important parts of building customer trust.

This Contact Policy explains how customers can contact us, expected response times, and important business information related to support and communication.

1. Customer Support Contact Information

Customers may contact AUMESIS using the following methods:

Email Support

service@aumesis.com

Phone Support

+1 (331) 254-5351

Business Contact Address

AUMESIS
2000 Deerpath Rd #140
Aurora, IL 60506
United States

2. Business Hours

Customer support is available during the following business hours:

Monday – Friday
9:00 AM – 5:00 PM (CST)

Support requests submitted outside business hours may receive a response on the next business day.

3. Response Times

We aim to respond to most customer inquiries within 1–3 business days.

Response times may vary during weekends, holidays, or periods of increased order volume.

4. Order Support

Customers may contact us regarding:

• Order status

• Shipping updates

• Damaged items

• Return requests

• Product questions

• Billing concerns

When contacting support, please include your order number whenever possible to help us process your request more efficiently.

5. Fulfillment & Manufacturing Transparency

Products sold through AUMESIS are manufactured by:

Orders are managed through our U.S. contact address listed above.

6. Communication Policy

AUMESIS does not send misleading marketing messages or make unrealistic promises regarding:

• Delivery times

• Product performance

• Availability

• Refund guarantees

Customers will only receive order-related communications or marketing emails if they have subscribed or provided consent where applicable.

7. Customer Conduct

We are committed to respectful and professional communication.

We ask customers to communicate respectfully with our support team.

We reserve the right to limit or refuse communication involving abusive, threatening, fraudulent, or inappropriate behavior.

8. Accuracy of Contact Information

Customers are responsible for providing accurate:

• Email addresses

• Shipping addresses

• Phone numbers

AUMESIS is not responsible for delays or delivery issues caused by incorrect customer-provided information.

9. Policy Updates

This Contact Policy may be updated periodically to reflect operational or legal changes.

Updated versions will be posted on this page with the revised effective date.

10. Contact Information

AUMESIS

Email:
service@aumesis.com

Phone:
+1 (331) 254-5351

Business Address:
2000 Deerpath Rd #140
Aurora, IL 60506
United States