Frequently Asked Questions (FAQ)

Where do you ship?

AUMESIS currently ships only within the United States.

We do not offer international shipping at this time.

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery time within the United States is generally 5–12 business days depending on the shipping destination and carrier operations.

Delivery times are estimates only and are not guaranteed.

Where are your products made?

Our ceramic products are manufactured by:

Orders are managed through our U.S. business contact address in Aurora, Illinois.

Do you accept returns?

Yes.

Eligible items may be returned within 14 days of delivery if they are unused and in original condition and packaging.

Please review our Returns & Refund Policy for full details.

Do you offer exchanges?

No.

We currently do not offer product exchanges.

If you would like a different item, please place a new order separately.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the item

• Photos of the packaging

We will review the issue and work toward an appropriate resolution.

Are your ceramic products handmade?

Some ceramic items may contain slight variations in texture, finish, color, or shape due to the nature of ceramic manufacturing and glazing processes.

These variations are considered part of the product’s natural character and are not necessarily defects.

Can your vases hold water?

Some products may be suitable for holding water, while others are intended primarily for decorative use.

Please refer to the individual product description for usage recommendations.

How can I contact customer support?

You can contact AUMESIS through:

Email: service@aumesis.com

Phone: +1 (331) 254-5351

Business Address:
2000 Deerpath Rd #140
Aurora, IL 60506
United States

What payment methods do you accept?

Payments are securely processed through Shopify and supported payment providers.

Available payment methods may vary depending on your location and device.

Can I cancel my order?

Orders may only be canceled before they enter processing or shipment.

Once an order has been fulfilled or shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need assistance.

Will I receive tracking information?

Yes.

If tracking information is available from the carrier, it will be sent to your email after the order has shipped.