Returns & Refund Policy

Effective Date

This Returns & Refund Policy applies to all purchases made through AUMESIS.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns for eligible items within 14 days of the delivery date.

To qualify for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase or order confirmation is required
The item must not be damaged due to misuse, improper handling, or customer-caused damage

Returns requested after the 14-day return window may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

Used products
Damaged items caused by customer handling
Items returned without original packaging
Clearance or final sale items (if marked as such at purchase)

3. Exchanges

We do not offer product exchanges.

If you would like a different item, color, or style, please place a new order separately.

4. Return Request Process

To request a return, please contact our customer support team before sending any item back.

Please include:

Your order number
Your full name
Photos of the item (if damaged or incorrect)
Reason for the return request

Return requests can be submitted to:

Email: service@aumesis.com

Phone: +1 (331) 254-5351

5. Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was received
The item arrived damaged
The item has a manufacturing defect

We recommend using a trackable shipping service for all returns.

AUMESIS is not responsible for returns lost during transit.

6. Return Address

Approved returns should be sent to:

AUMESIS Returns Center
2000 Deerpath Rd #140
Aurora, IL 60506
United States

Please do not return items without first contacting customer support for return authorization.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please provide:

Photos of the item
Photos of the packaging
Your order number

We will review the issue and determine an appropriate resolution.

8. Refund Process

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used at checkout.

9. Refund Timeframe

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

Please note that financial institutions and payment providers may require additional processing time before the refund appears in your account.

Shipping fees are generally non-refundable unless the return is due to our error or a damaged/incorrect item.

10. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or shipping, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible.

11. Fulfillment Information

Products sold by AUMESIS are manufactured by:

景德镇市古德陶瓷有限公司
Jingdezhen Gude Ceramics Co., Ltd.
Jingdezhen, Jiangxi, China

Orders are managed through our U.S. contact address:

2000 Deerpath Rd #140
Aurora, IL 60506
United States

12. Contact Information

AUMESIS